Do you offer returns or refunds?
No — all sales are final. Due to the sensitive nature of research materials and required handling conditions, we are unable to accept returns or exchanges once an order has been processed.
What if my order arrives damaged?
If your order arrives damaged or defective: Contact us within 72 hours of delivery. Provide clear photos of the product and packaging. Our team will review and determine the appropriate resolution.
How long does shipping take?
Orders placed before 2:00 PM (EST) ship the same day. Orders placed after 2:00 PM ship the next business day. Delivery typically takes 1–3 business days via Canada Post. You will receive a tracking number once your order ships.
Can I cancel or change my order?
No — once an order is placed and payment is processed, it cannot be modified or canceled. Please double-check your order before completing checkout.
Will I receive a tracking number?
Yes — all orders include a Canada Post tracking number, which will be emailed to you once your order ships.
Why are returns not accepted?
Once products leave our facility, we cannot verify how they have been stored or handled. To maintain strict quality standards, we cannot restock or resell returned materials.
Do you guarantee product quality?
Yes — we stand behind the quality of all products we ship. Every order is handled and inspected prior to leaving our facility. If there is a verified issue, we will review it promptly.
Can UNIFY Peptides refuse an order?
Yes — we reserve the right to refuse or cancel orders, limit quantities, and decline service at our sole discretion.
What happens if I enter the wrong shipping address?
We are not responsible for orders shipped to incorrect addresses provided at checkout. Please ensure all details are accurate before placing your order.
What are your products intended for?
All products sold by UNIFY Peptides are intended strictly for laboratory research, analytical, and educational purposes only. They are not approved for human or animal use.
Who do I contact for support?
For any questions or order-related inquiries, please contact: support@unifypeptides.com